| Login and Registration Issues |
Why can't I log in?
Have you registered? Seriously, you must register in order to log in. Have you been banned from the board? (A message will be displayed if you have.) If so, you should contact the webmaster or board administrator to find out why. If you have registered and are not banned and you still cannot log in then check and double-check your username and password. Usually this is the problem; if not, contact the board administrator -- they may have incorrect configuration settings for the board.
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Why do I need to register at all?
You may not have to -- it is up to the administrator of the board as to whether you need to register in order to post messages. However, registration will give you access to additional features not available to guest users such as definable avatar images, private messaging, emailing to fellow users, usergroup subscription, etc. It only takes a few minutes to register so it is recommended you do so.
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Why do I get logged off automatically?
If you do not check the Log me in automatically box when you log in, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university cluster, etc.
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How do I prevent my username from appearing in the online user listings?
In your profile you will find an option Hide your online status; if you switch this on you'll only appear to board administrators or to yourself. You will be counted as a hidden user.
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I've lost my password!
Don't panic! While your password cannot be retrieved it can be reset. To do this go to the login page and click I've forgotten my password. Follow the instructions and you should be back online in no time.
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I registered but cannot log in!
First check that you are entering the correct username and password. If they are okay then one of two things may have happened: if COPPA support is enabled and you clicked the I am under 13 years old link while registering then you will have to follow the instructions you received. If this is not the case then maybe your account need activating. Some boards will require all new registrations be activated, either by yourself or by the administrator before you can log on. When you registered it would have told you whether activation was required. If you were sent an email then follow the instructions; if you did not receive the email then check that your email address is valid. One reason activation is used is to reduce the possibility of rogue users abusing the board anonymously. If you are sure the email address you used is valid then try contacting the board administrator.
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I registered in the past but cannot log in anymore!
The most likely reasons for this are: you entered an incorrect username or password (check the email you were sent when you first registered) or the administrator has deleted your account for some reason. If it is the latter case then perhaps you did not post anything? It is usual for boards to periodically remove users who have not posted anything so as to reduce the size of the database. Try registering again and get involved in discussions.
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| User Preferences and settings |
How do I change my settings?
All your settings (if you are registered) are stored in the database. To alter them click the Profile link (generally shown at the top of pages but this may not be the case). This will allow you to change all your settings.
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The times are not correct!
The times are almost certainly correct; however, what you may be seeing are times displayed in a timezone different from the one you are in. If this is the case, you should change your profile setting for the timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. So if you are not registered, this is a good time to do so, if you pardon the pun!
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I changed the timezone and the time is still wrong!
If you are sure you have set the timezone correctly and the time is still different, the most likely answer is daylight savings time (or summer time as it is known in the UK and other places). The board is not designed to handle the changeovers between standard and daylight time so during summer months the time may be an hour different from the real local time.
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How do I show an image below my username?
There may be two images below a username when viewing posts. The first is an image associated with your rank; generally these take the form of stars or blocks indicating how many posts you have made or your status on the forums. Below this may be a larger image known as an avatar; this is generally unique or personal to each user. It is up to the board administrator to enable avatars and they have a choice over the way in which avatars can be made available. If you are unable to use avatars then this is the decision of the board admin and you should ask them their reasons (we're sure they'll be good!)
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How do I change my rank?
In general you cannot directly change the wording of any rank (ranks appear below your username in topics and on your profile depending on the style used). Most boards use ranks to indicate the number of posts you have made and to identify certain users. For example, moderators and administrators may have a special rank. Please do not abuse the board by posting unnecessarily just to increase your rank -- you will probably find the moderator or administrator will simply lower your post count.
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When I click the email link for a user it asks me to log in.
Sorry, but only registered users can send email to people via the built-in email form (if the admin has enabled this feature). This is to prevent malicious use of the email system by anonymous users.
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| Posting Issues |
How do I post a topic in a forum?
Easy -- click the relevant button on either the forum or topic screens. You may need to register before you can post a message. The facilities available to you are listed at the bottom of the forum and topic screens (the You can post new topics, You can vote in polls, etc. list)
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How do I edit or delete a post?
Unless you are the board admin or forum moderator you can only edit or delete your own posts. You can edit a post (sometimes for only a limited time after it was made) by clicking the edit button for the relevant post. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic that lists the number of times you edited it. This will only appear if no one has replied; it also will not appear if moderators or administrators edit the post (they should leave a message saying what they altered and why). Please note that normal users cannot delete a post once someone has replied.
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How do I add a signature to my post?
To add a signature to a post you must first create one; this is done via your profile. Once created you can check the Add Signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio box in your profile. You can still prevent a signature being added to individual posts by un-checking the add signature box on the posting form.
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How do I create a poll?
Creating a poll is easy -- when you post a new topic (or edit the first post of a topic, if you have permission) you should see a Add Poll form below the main posting box. If you cannot see this then you probably do not have rights to create polls. You should enter a title for the poll and then at least two options -- to set an option type in the poll question and click the Add option button. You can also set a time limit for the poll, 0 being an infinite amount. There will be a limit to the number of options you can list, which is set by the board administrator
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How do I edit or delete a poll?
As with posts, polls can only be edited by the original poster, a moderator, or board administrator. To edit a poll, click the first post in the topic, which always has the poll associated with it. If no one has cast a vote then users can delete the poll or edit any poll option. However, if people have already placed votes only moderators or administrators can edit or delete it; this is to prevent people rigging polls by changing options mid-way through a poll
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Why can't I access a forum?
Some forums may be limited to certain users or groups. To view, read, post, etc. you may need special authorization which only the forum moderator and board administrator can grant, so you should contact them.
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Why can't I vote in polls?
Only registered users can vote in polls so as to prevent spoofing of results. If you have registered and still cannot vote then you probably do not have appropriate access rights.
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| Trading Issues |
How do I post a trade?
To post a trade topic in forums designed for it, you must have 3 credits.
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Where I can find credit rules?
Credit rules are available at the bottom of your Profile page.
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How do I get credits?
To get credits needed for trading, you must have 9 posts, posted in non-trading (general and gaming) forums or posted as replies in trading topics. Your posts, however, should be meaningful, informative and related with content in topic and other posts, otherwise they'll be considered as credit spam.
Related articles:
http://www.realpoor.com/articles/TRADERS_PLEASE_READ__Spamming_for_credits___Don_t_do_it__it_doesn_t_worth__a21_f0.html
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What is Credit Spam?
All posts that member made just to be able to open a trade and posts consisted of only one word, one liner sentences, emoticons (smileys) or emotions expressed through the abbreviations (LOL, ROFLMAO,...) will be considered as credit spam and will lead to the temporary account suspension.
If you just want to trade you can buy some credits, rather than spamming.
Related articles:
http://www.realpoor.com/articles/IMPORTANT__Credit_spam_penalty_rose_to_30_days_suspension_a87_f0.html
http://www.realpoor.com/articles/TRADERS_PLEASE_READ__Spamming_for_credits___Don_t_do_it__it_doesn_t_worth__a21_f0.html
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How can I buy credits?
RealPoor offers an opportunity to all members who are interested in trading only, to buy credits necessary for opening the trade. Instead of posting spam, you can dedicate yourself to trading only through this useful option.
You can buy credits HERE
Related articles:
http://www.realpoor.com/articles/Did_you_know_you_could_buy_RealPoor_credits__a79_f0.html
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Where should I post my trading topic?
Once when you gained enough credits, you can post your trade. First you have to choose dedicated forum. If you're selling World of Warcraft or Runescape virtual goods, there are forums designed for those games. If you're selling items from other games, your trade should be placed into General Trading Zone.
If you're selling hardware or software items, there are trading forums designed for that.
Every of these forums are consisted of three major sections: Buy, Sell and Exchange. Depends on what is purpose of your trade, your topic should be placed into one of these forums.
Related articles:
http://www.realpoor.com/articles/Starters_guide_to_Realpoor_a66_f0.html
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How can I make proper trading topic?
Trading topic should be consisted of short description of the character or other item you're selling, you want to buy or offer for exchange.
Description should be informative enough for all members, including topic title, which should have concise description of what can be found in topic. That includes purpose of the trade (WTB, WTS, and WTT) and name of character or other item (with levels or other specific parts).
In the trade, besides the character description, you can post additional notes, payment methods and upload ingame screenshots of your character or other item.
After certain period of time or after receiving a proper offer, you should finish your trade.
Related articles:
http://www.realpoor.com/articles/Trading_Guide_for_everyone_and_anyone_a74_f0.html
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How do I finish the trade?
Once when you received the offer in your trade topic and you agree to conclude the trade, you should finish it successfully.
First step is changing trade status to Payment in progress. You will do this simply. On the bottom of your trade topic, there is a button Close Trade. When you press it, you will open a Reply Box, where you'll be able to change trade status and add comment or respond.
If you received payment, you should change your trade to Sold status. Steps are the same and you should choose Sold option from the Scroll Down menu.
If you didn't received payment or payment process has been interrupted for some other reason, you should change your trade to Canceled.
Remember that you can change your trade to Sold, only if you previously changed status to Payment in progress.
Trade status can be changed to Canceled any time.
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Can I place my email address and other contact info in the trade?
No, you're not allowed to place your contact info, including email address, instant messengers into your trading topic.
This is because of your safety mostly and to ensure that trade is initiated on the forum.
For example someone who contacts you for the item you're trading, doesn't necessary have to be RealPoor member. If you've been scammed, RealPoor staff cannot do anything to help you with this matter.
Also, placing contact info in your trade can lead to your account suspension.
Related articles:
http://www.realpoor.com/articles/Do_not_post_contact_info_for_YOUR_own_benefit_a48_f0.html
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I made a mistake. Can I edit or delete my trade?
To avoid possible misuses, members are not allowed to edit or delete their posts. If you need correction or removal of information, please contact moderators, super moderators or admins to fix the problem.
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Can I BUMP my trade?
Bumping the topic or bringing the topic up is not recommended. Actual trade bumping has no effect since trading topics are sorted by date, so bumping will not move the topic.
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I got a PM from a member who's asking me to trade without posting a bid in my trade. What should I do?
Never accept offers via PM only! Insist that member who sent you PM, post in your topic first! This is an obvious scam attempt and this member is trying to pull you away from our trading system. Please report this member to the forum Staff immediately.
Related articles:
http://www.realpoor.com/articles/Why_is_everyone_afraid_of_replies_in_forum_topics__a83_f0.html
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Does RealPoor offer any Middleman Services?
No, RealPoor is not offering the Middleman services. It's been stated in Disclaimer that RealPoor is only a venue for trades and not a direct participant in trades.
RealPoor is not responsible for any loss of virtual or any other goods during the trading process.
However, RealPoor will take proper measures against those members who have been committed scam or fraud or violated any forum rule.
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| Formatting and Topic Types |
What is BBCode?
BBCode is a special implementation of HTML. Whether you can use BBCode is determined by the administrator. You can also disable it on a per post basis from the posting form. BBCode itself is similar in style to HTML: tags are enclosed in square braces [ and ] rather than < and > and it offers greater control over what and how something is displayed. For more information on BBCode see the guide which can be accessed from the posting page.
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Can I use HTML?
That depends on whether the administrator allows you to; they have complete control over it. If you are allowed to use it, you will probably find only certain tags work. This is a safety feature to prevent people from abusing the board by using tags which may destroy the layout or cause other problems. If HTML is enabled you can disable it on a per post basis from the posting form.
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What are Smileys?
Smileys, or Emoticons, are small graphical images which can be used to express some feeling using a short code, e.g. :) means happy, :( means sad. The full list of emoticons can be seen via the posting form. Try not to overuse smileys, though, as they can quickly render a post unreadable and a moderator may decide to edit them out or remove the post altogether.
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Can I post Images?
Images can indeed be shown in your posts. However, there is no facility at present for uploading images directly to this board. Therefore you must link to an image stored on a publicly accessible web server, e.g. http://www.some-unknown-place.net/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor to images stored behind authentication mechanisms such as Hotmail or Yahoo mailboxes, password-protected sites, etc. To display the image use either the BBCode [img] tag or appropriate HTML (if allowed).
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What are Announcements?
Announcements often contain important information and you should read them as soon as possible. Announcements appear at the top of every page in the forum to which they are posted. Whether or not you can post an announcement depends on the permissions required, which are set by the administrator.
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What are Sticky topics?
Sticky topics appear below any announcements in viewforum and only on the first page. They are often quite important so you should read them where possible. As with announcements the board administrator determines what permissions are required to post sticky topics in each forum.
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What are Locked topics?
Locked topics are set this way by either the forum moderator or board administrator. You cannot reply to locked topics and any poll contained inside is automatically ended. Topics may be locked for many reasons.
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| Ranks, Permissions and Services |
What are the ranks on the forum?
Ranks are usertitles that have been generically given to the members in relation with the post count.There are special ranks however, given by RealPoor staff, as Supporters and Moderators.
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How do I become a Moderator?
You can become Moderator after Admins' assess you as a valuable and trustworthy member of the community. You need to prove to the site that you are here to help the community through your deeds and words. Also you have to be a longstanding member without offenses committed toward any member of community or community itself. Before becoming a Moderator you must have a Supporter's rank.
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How do I get a Supporter rank?
Supporter rank isn't something given out to anyone and everyone. You earn this rank by showing a certain amount of contribution to the site by helping others. Supporter reminds users of the rules and help new comers understand the site.
He writes useful articles about various topics as well.
Related articles:
http://www.realpoor.com/articles/NEW__RealPoor_Supporter_Group_a6_f0.html
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I want to write Articles, but I don't have permissions?
To write an article you need to have special permissions or to reach certain amount of posts (400 for now). However, if you think you have good writing skills and you are able to contribute with your useful articles, then please don't hesitate to contact one of the administrators and send them your article via the PM. If the article is satisfying, administrators will set your permissions for article writing.
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| Reporting Violations |
How can I report a scam/fraud/theft?
Member can report scam through the Report Bad/Unfair trade in the trading topic. Or alternatively, open a topic in Hall of Shame forum entitled with the name of scammer with all needed proof.
Related articles:
http://www.realpoor.com/articles/How_to_avoid_trading_SCAM__a34_f0.html
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What I need as a proof and how to post in Hall of Shame?
To backup your claims you need to have screenshots of the user sending his/her E-mail address or any other kind of instant messaging chat to you. If the trade was done through RealPoor.com private messaging system, you must provide screenshots of everything said between yourself and the user (scammer).
You must provide other screenshots such as your outside conversation with a scammer (MSN, AIM, other IM) and screenshots of disputes in the payment process (reversals, freezes,...).
Once you have gathered all of information needed, you can post screenshots and other information needed for the Hall of Shame.
Related articles:
http://www.realpoor.com/articles/The_proof___remember_the_proof_a14_f0.html
http://www.realpoor.com/articles/MUST_READ__Posting_accusations_in_Hall_of_Shame_a55_f0.html
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What if I don't have any information such as screenshots?
If you do not have any of these, RealPoor.com cannot perform any action or investigation towards the user who has caused the unfair trade. Also, reporting bad/unfair trade without proof will cause account suspension for reporter.
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What happens if the user is caught 'scamming' my account/items?
RealPoor.com staff will perform all necessary actions towards the scammer.
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| User Levels and Groups |
What are Administrators?
Administrators are people assigned the highest level of control over the entire board. These people can control all facets of board operation which include setting permissions, banning users, creating usergroups or moderators, etc. They also have full moderator capabilities in all the forums.
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What are Moderators?
Moderators are individuals (or groups of individuals) whose job it is to look after the running of the forums from day to day. They have the power to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally moderators are there to prevent people going off-topic or posting abusive or offensive material.
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What are Rookie Moderators?
Rookie Moderators are members with trial Moderator permissions. They have to prove themselves in pursuing of daily Moderator activities for a period of minimal 30 days in order to become Moderators.
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| Private Messaging |
I cannot send private messages!
There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you individually from sending messages. If it is the latter case you should try asking the administrator why.
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I keep getting unwanted private messages (also known as PM Spam)!
In the future we will be adding an ignore list to the private messaging system. For now, though, if you keep receiving unwanted private messages from someone, inform the board administrator -- they have the power to prevent a user from sending private messages at all.
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| Board Technical Issues |
Who wrote this bulletin board?
This software is released and is copyrighted by ZoneMetrics. It is made available under the GNU General Public License and may be freely distributed; see link for more details
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Whom do I contact about abusive and/or legal matters related to this board?
You should contact the administrator of this board. If you cannot find who that is, you should first contact one of the forum moderators and ask them who you should in turn contact. If still get no response you should contact the webmaster using contact form following the contact link placed in the site footer.
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