Frequently Asked Questions

Multiply is a fun and easy way to keep in touch with your friends and family by sharing things like photo albums, videos, music, blogs, events and more.

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What makes Multiply special is this simple concept: by bringing together everyone you know, in one place, you can share and discuss things like pictures, announcements and events with each other, with almost no effort.

It works when you invite your friends and family to sign up, and encourage them to invite their friends and family. Eventually you'll be connected with everyone in your social circle (your "network").

When you have a new photo album, video, event or anything else to share, just post it on your personal web site. We use your network to notify your immediate contacts, and their contacts, and beyond - as far into the outer-reaches of your social circle as you'd like word to travel. It gets people from all corners of your life involved in fun and lively discussions about each other's posts. You won't get that kind of interaction by sharing your stuff over e-mail or any other way.

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By inviting your friends and family and encouraging them to invite their friends and family, you'll eventually be connected with everyone in your social circle (your "network"). That's when it becomes almost effortless to share your photos, videos, calendar and more with every person who you know, or is connected to you in some way. Nowhere else can you share things so easily.

It's just as effortless to find out what's new with everyone you know. Just go to the Multiply Inbox - that's where the action is because it automatically updates whenever people you know are sharing and discussing their own stuff. You'll find that there's never been an easier or more fun way to keep in touch.

If someone invited you to join Multiply, you already know at least one person on the site, and maybe lots more. Go to your Contacts page and look for the name of the person who invited you. Click the headshot to view his contacts and see who else you might know on the site. If you find someone else you know, click their name and add that person as your contact.

Remember that you can make any of your posts as public or private as you like. You can display a photo album, for example, for just your family members, but they have to be your contacts first before we can recognize them as your family.

You can send someone an invitation by e-mail or IM - and you can automatically import your address book from Yahoo! Mail, Hotmail, GMail, and a bunch of other sites. Just click Invite at the top of any page to invite someone.

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It's where you go to see all of the events and occasions planned by your friends, family and everyone else connected to you in some way.

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Yes, your site is located at http://YourName.Multiply.com. "YourName" is the ID you choose when you register on Multiply.

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Live Replies allow your discussions on Multiply to happen in real-time. When you are viewing a photo album, video, or any other posting, you will see replies appear as soon as they are added - similar to how IM or a chat room works - letting you follow a discussion without having to refresh the page.

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Some of the most commonly used e-mail programs use spam filters to make sure that unwanted messages don't make it to your inbox. The problem is that sometimes messages you really do want are mistakenly identified as spam, and are delivered to your Spam folder (depending on your e-mail program, the folder might be called "junk" or "bulk" or something else).

In general, you can make sure Multiply's e-mails are sent to your inbox just by adding multiply@multiply.com to your Address Book or Contact list. And if you already have a message from Multiply in your spam/bulk/junk folder, open it up and click on the button that says "not spam" (or something similar).

Here are some specific instructions for Yahoo! Mail and Hotmail users:

Yahoo Mail

1. Click on "Options" in the top-right part of the screen.
2. Click on "Filters" in the middle column.
3. Click on the "Add" button to add a new filter.
4. In the top row, labeled "From header", make sure "contains" is selected in the pull-down list. Click in the text box next to that pull-down list and enter: multiply@multiply.com. At the bottom, where it says "Move the message to", select "Inbox" from the pull-down list. Click the "Add filter" button.

Hotmail

1. Click on "Options" in the top-right part of the screen.
2. Click on "Mail" on the left part of the screen.
3. Click on "Junk E-mail Protection".
4. Click on "Safe List".
5. Type multiply.com in the text box at the top and click "Add".

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You can upload the following types of music files to your Multiply site: mp3, m4a, wma, wav, aac, ogg, aif and au. Please be aware that sharing someone else's copyrighted music is illegal and prohibited on Multiply, per our Terms of Service.

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Just click on the Customize Site link on your homepage, then select Custom CSS in the yellow bar that appears near the top of your page. You'll see a text-entry screen where you can override or enhance current style sheet settings with your own designs. Learn more.

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Tags are just key words or phrases you can use to identify your posts, so at any time you can easily display everything you've shared about a certain topic.

You can add tags to anything you share on Multiply - a photo album, video, blog, whatever. For example, if you add the tag "Florida" to photo album, then whenever you want to see everything you've posted about Florida, you'll be able to click on that tag on your Home page to see that photo album and anything else you've tagged with "Florida". You can add as many tags to your posts as you'd like.

When you visit someone's Multiply site, you'll see all of their tags listed. Click on a tag to see everything that person has shared about that particular topic.

The "Popular Tags" box, located on the Multiply Inbox, will show you the most common tags being used by people in your network.

Click here for some more thoughts on using tags.

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Absolutely not. Multiply is free to use!

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Actually it's much different, and much better. "Social networking" sites are generally used for one thing: meeting new people. Multiply is new type of communication that makes it easy to share photos, videos, blogs and more with people you already know, such as close friends and family, and other people in your personal "network" who you never had a good way to keep in touch with before.

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A Multiply Premium account, combined with the AutoUploader, gives you a permanent backup solution for all of the photos and videos you upload to Multiply - not just those you choose to share. Upgrade to a Multiply Premium account for just $19.95 a year, and you'll get:

• Permanent storage of your photos and videos, in their original full-resolution format.
• Double the video upload limit - uploads as large as 200mb or 20 minutes long.
• No ads while you're on Multiply, and no ads for anyone viewing your site.

Click here for all the details.

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Just visit the Multiply Premium signup page to get your Premium account.

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You can pay with a credit card - American Express, Visa or Mastercard - or by using PayPal.

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No, it means all pages! If you upgrade to a Premium account, you will never see an ad on Multiply. And people visiting your site won't see any ads there either, whether they have a Premium or free account.

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Multiply uses the area in the margin of your site - below your headshot - for advertising. But if you subscribe to a Premium account, you can take control of that space and customize it yourself.

Just click on the Customize My Site link on your Multiply site, then you can edit the margin and enter your own text or html. List your favorite quotes... let everyone know what books you're reading... link to your friends' sites... be as creative as you want.

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Premium accounts are non-refundable, per our Terms of Service.

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Here are just some of the items you can get with your photos (or your friends' photos) on them:

Prints	Posters	Mugs
Calendars	Postcards	Photo books

And much more! See Qoop's complete list of products.

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Just click on the prints & gifts link beneath photos and albums on Multiply (not just your own), and you'll be taken to our partner Qoop's web site, where you can order high-quality prints, as well as posters, t-shirts, coffee mugs and other great gift items with your photos on them. Click here to visit Qoop now and see what's available.


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Qoop is Multiply's photo printing partner. They provide photo prints and other great gift items with Multiply photos on them, including posters, t-shirts, coffee mugs and more.

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Sure, if you see a prints & gifts link beneath someone's album, that means the person who posted the album is allowing you to order prints and gifts using those photos.

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Click here to visit Qoop now and check out the prices of any gift item. Just select the item you want and the price will be listed.

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Please contact Qoop directly for help with any photo prints/gifts order you've already submitted, or to discuss refunds or returns. You can reach Qoop's customer service team at service@qoop.com.

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Most questions we haven't answered here are covered on Qoop's FAQ page.

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Multiply's AutoUploader is the easiest way to upload photos and video. It's easy because once you set it up, you don't have to do anything at all!

You just tell the AutoUploader the folder (or folders) on your computer where you store your photos and video, and then it will scan that folder(s) every 5 minutes and automatically upload photos and videos into your Media Locker.

For Multiply Premium members, all photos and videos in your specified folder(s) will be uploaded. If you have not upgraded to Multiply Premium, only photos and videos newer than 30 days old will be uploaded. Click here to upgrade to Multiply Premium.

When you're ready to share all (or just some) of your AutoUploaded photos and videos, just go to your Media Locker (click on My Media Locker below your headshot photo) to publish them.

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Click here to install the Autouploader. Once installed, right-click on the AutoUploader icon in your system tray and select Setup. Then you can specify the folder (or folders) on your computer that the AutoUploader should check for new photos and videos. Anything uploaded from that folder will be stored under Latest Uploads in your Media Locker. Just go there when you are ready to share the photos and/or videos with friends and family.

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No, nothing the AutoUploader finds and uploads will ever be shared until you decide to share it. All AutoUploaded photos and videos go straight into your Media Locker, where they stay until you decide to share them (if you have upgraded to Multiply Premium, they are stored permanently in the Media Locker; otherwise they are stored for 30 days. If you haven't upgraded, click here to learn more about Multiply Premium.

Whenever you want to share all, or just some, of what's in your media locker, just click My Media Locker on your Multiply site.

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Sure. You can install the AutoUploader on any computer where you store photos and videos and want to be able to easily share them on Multiply. The AutoUploader will scan the folder(s) that you specified on any computer that is powered on with the AutoUploader running and signed in to your account.

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Ok, so you use Linux... good for you! Multiply's AutoUploader is built on Adobe AIR, which is available for Linux.

AIR for Linux is currently alpha-quality, but it is possible to run the AutoUploader nonetheless... with a few caveats. Here's what you'll have to do:

1. Grab Adobe AIR for Linux Alpha. Make sure it's been made executable:
   
   mycomputer:~$ chmod +x adobeair_linux_a1_033108.bin
   
   Then, execute the file using your super-user account:
   
   mycomputer:~$ su
mycomputer:~# ./adobeair_linux_a1_033108.bin
   
   ...or sudo, if your distro of choice uses that:
   
   mycomputer:~$ sudo ./adobeair_linux_a1_033108.bin
   
   
2. Get the AutoUploader .air file directly from here. Your browser should offer to open the file for you using the program "Adobe AIR Application Installer." Do so.
3. Choose your install path and preferences. Then you're done!

Unfortunately, please note that when the program runs, no notification area icon will appear, due to a current limitation in the Linux version of AIR. Also, at the present time, closing the AutoUploader window does not actually terminate the process. A simple

mycomputer:~$ pkill Multiply
will do the trick.

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The Media Locker is where you can get a complete view of everything you've uploaded to Multiply, and manage all of your posts in one central location - including editing (or deleting) many posts at once.

There are three main areas of the Media Locker:

1. Media Locker - Includes:

• All Photos: You'll see on one page every photo you've uploaded to Multiply. Create new albums with your photos, add them to existing albums or delete multiple photos at once.


• All Video: Re-publish an existing video or delete multiple videos at once.

2. Shared Items - Click on any content type (for example, Photo Albums, Blog Entries, Reviews, etc.) to see a list of your posts, including the dates and current access setting on each post. Select as many posts as you like to change the access or tags on all of them at once. You can delete multiple posts as well.

3. Drafts - All of the items currently saved as drafts (meaning you haven't shared them with anyone yet) will be listed here. Click on any to edit, publish or delete it.

The Media Locker becomes even more powerful when you install Multiply's AutoUploader. Once the AutoUploader is installed, and you tell it where on your computer to find the photos and videos you want uploaded, it will start automatically putting everything it finds into your Media Locker, as follows:

• Newly-uploaded photos and videos are put in the Latest Uploads folder.
• Uploaded Folders shows your photos and videos organized in the same way they are on your computer.
• The All Photos and All Videos views will include all AutoUploaded stuff, plus anything you've shared on Multiply in the past.*

*For Multiply Premium users, AutoUploaded photos and videos are stored in the Media Locker permanently - in their highest-resolution format. Otherwise, AutoUploaded (and hi-res) photos and videos are kept in the Media Locker for 30 days - to give you time to share them with friends and family. Click here to upgrade to Multiply Premium.

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Yes, absolutely. Whether or not you've installed our AutoUploader, you can still use the Media Locker to manage all of your posts. Just click My Media Locker on your homepage.

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If you have a Multiply Premium account, your full-resolution photos and videos are kept in the Media Locker permanently. Otherwise, only low-resolution versions of your shared photos and videos are kept permanently in the Media Locker, while AutoUploaded and full-resolution versions are kept there for 30 days. Make sure the highest-resolution versions are saved forever by upgrading to Multiply Premium.

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You can uninstall the AutoUploader just as you would remove any other program from your computer. On a Windows computer, open the Control Panel and select Add/Remove Programs. Look for the AutoUploader in the list of programs and click to remove it. On a Mac, just grab the AutoUploader icon and drag it into the trash.

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The AutoUploader is able to upload the following types of video files: jpe, jpg, jpeg, gif, png, 3g2, 3gp, 3gp2, 3gpp, asf, avi, divx, dv, flv, gvi, m1v, m2v, m4e, m4v, mjp, moov, mov, movie, mp21, mp4, mpe, mpeg, mpg, mpv2, mpv, ogm, qt, rm, wmv.

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Just visit multiply.com/m via your cell phone or mobile device's web browser.

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Once a day at a time you choose (the default is 3:00 AM Eastern U.S. time), new photos from people in your network are downloaded to your computer so they can be displayed on the screensaver. The previous day's photos are always deleted so you don't have to worry about them taking up space on your hard drive.

The screensaver will start when your computer is idle for a certain amount of time, just like any other screensaver. It will rotate through each photo and show you the name of the album and the person who posted it. You can click on any photo to look at the full album.

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Look for a Multiply icon in your Windows taskbar (usually the lower-right area of your desktop). Click on the icon and select Settings. You can also right-click anywhere on your desktop, select Properties and then select the Screensaver tab. To change who you see Photos from, visit multiply.com and click Settings, then Multiply Screensaver.

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To download the Multiply Screensaver, you'll need a Windows XP computer with a high-speed/broadband internet connection.

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Just click here to begin downloading the screensaver now.

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While the screensaver is active, clicking on any photo launches your web browser to display the album that contains that photo. To do that, we had to prevent the screensaver from exiting when the mouse is moved. To exit the screensaver, just press any key on your keyboard (other than the left or right arrows). The left and right arrows scroll through the photos that have been downloaded by the screensaver application.

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No. The Multiply Screensaver is free for Multiply users.

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Absolutely not. The screensaver follows our stated policy of never using intrusive ads on our site, and does not contain any bundled software of any kind.

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You can un-install the screensaver at any time. Just go to your Windows Control Panel, select Add/Remove Programs and select the Multiply Screensaver.

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You can retrieve your Multiply ID on this page and your password on this page.

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Sharing information is what Multiply is all about, so we take very seriously the privacy of our members. Multiply members have complete control over the information they provide and how it is shared with other members. All information that Multiply collects will adhere to our privacy policy, and will be used for the sole purpose of providing members a highly personalized and interactive experience with our site. Multiply will never sell or lease our members' information to any third party without proper consent.

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We'll ask for the following:

• First and last name - You control who can see your full name on the site.
• E-mail address - You must verify your e-mail before joining, to make sure it is actually yours.
• Home country and zip/postal code - This info will always be viewable by other members.
• Date of birth and gender - You control who sees your birthdate.

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Other Multiply users will be able to see your first name, city, state/province, zip/postal code and country, gender and headshot photo (if you provide one).

You control who can see your last name, e-mail address and birthday (just go to Settings and then My Account to determine who can see this information).

Even though Multiply members can find your site by searching for your name or e-mail address, you can limit who can see anything you've posted on your site.

For more information please review our Privacy Policy.

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Because you own the content you publish and must give us permission to display it in "public areas" of the site. Your agreement to our terms of service effectively gives us that permission. We won't do anything with your content other than display it on the Multiply site in the areas you choose.

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Any content that you did not intend to be viewed by a specific person or group of people is considered to be in a "public area." For example, if you post something for "everyone" or "network" or on a group's site, those are all considered public areas because you are not necessarily aware of everyone who can possibly see your published content. On the other hand, any content that you post exclusively for your contacts or specific individuals is considered "private."

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