Frequently Asked Questions

Q: My username and password isn't working, Why?
Sometimes after you have joined it may take some time to get your membership activated. So, if your Login and password doesn't work, please wait at least 2-6 hours before emailing us. Login and password are CaSE SENsitiVE! That means all characters must be typed exactly as they appear in your registration e-mail (upper and lower case matched precisely).

Q: I'm concerned about my privacy? how will I be billed ?
A discreet charge shown as "WWW.GRANDAREA.COM" or "IBILLCS.com" will appear on your account statement. The site name and link won't appear. All the datas that we're recording, while you sign up, are used by our tech support to contact you (by email only) and we won't ever sell or give away your personal information or send any mail to your postal address.

Q: I have a message to download ccard.exe when I click the join link ?
Before clicking on the join link, you have to turn off any download managers such as gozilla, download accelerator or Get Right.

Q: How do I download the movies from TopZone.net?
There are different methods to download but the one that works the best is the Right Click Method. To download a movie, you just have to Right Click on the movie link and then select "Save target as".After you enter your username and password, You'll be prompted to choose a place where to store the movie on your Hard Drive (remember where you download it of course!), and then the download will start. To play the movie, you'll simply have to double click on the file once its completely downloaded. Note that if you left click on the link, your media player will generally pop up, and then you wont be able to save the movie on your hard drive, and for some media players, you won't even be able to see the movie. If you have any problem viewing the movies, please read the questions concerning video playing problems on the main members help page.

Q: I didn't receive my username and password after signing up, how can I get it?
If you didn't receive an email with your access information after signing up, you have to contact us as soon as possible so we can send you your access. you can click here to contact us now!

Q: How Do I Cancel my VIP Membership
You can easily cancel your membership at anytime, or view your account information through iBillcs.com by entering specific account details into search fields at http://www.iBillcs.com and the system will pull your records. If you cannot cancel your account using this option, You can also cancel membership by click link Cancel Membership below, Be sure filling with your username and email
Cancel Membership

Q: I get no audio or no piture when playing the movies?
With the K-Lite Codec Pack you should be able to play 99% of all the movies that you download from the TopZone.net.

Q:Can I share my password with my friends?
Do not reveal your username and password to anyone else. For your protection and ours, our server software will automatically disable any username that it detects is being used by more than one person.