Questions on downloading

Q. Do you really have everything that you say you have?

A. Yes, we offer 7 different categories of downloads. These include: Games, Apps, Music, Movies, TV Shows, Adult and Other. All downloads are available 24/7/365. All downloads are neatly sorted in their proper groups to make searching and browsing very simple.

Q. How many files do you currently provide?

A. We have over 300,000 total downloads. The amount of files is much greater than that simply because a lot of bigger downloads have multiple files. Our entire database is over 350,000 GB in size.

Q. How often is your content updated?

A. New content is added every hour. All older content is stored in the content archive available to all members.

Q. What kind of speeds can I expect?

A. Some of our users have reported speeds of 2500kb/sec. However since most people do not have 25mbit connections, our average broadband speeds hover at around 400-500kb/sec. It all depends on the speed of your connection.

Q. What if I have a problem with anything that I downloaded?

A. If you have a problem with anything that you downloaded, you may send out a support ticket to one of our technical support personnel. They will get back to you within 24 hours and will try to help you to the best of their ability.

Questions about signup

Q. Do files ever get deleted?

A. Due to the nature of this business, yes files constantly get removed. However, we have a system in place where deleted files are usually replaced within a few days (sometimes a week or 2, depending on demand). If you notice a broken download, please contact our support team and we will put it on the "REPLACE QUEUE".

Q. Can I request a file?

We are currently developing a File Request add-on to our member's area. Once completed, it will be implemented into the site. What makes you different than other download sites? We have quality downloads and fast speeds. Our content is constantly being updated, and there is a reason why over 70,000 people have signed up to Direct File Access. Our support team is quick, efficient, and available 24/7.

Q. Why do I have to pay $4.95 for this service?

A. To pay for server costs, bandwidth, and upgrades, we require a small fee to access our site. This fee will cover server costs, file spidering costs, mysql costs, programming costs and upkeep costs. With thousands of users loggin in everyday these maintenance costs build up rather fast.